Terms and Conditions

Terms and Conditions

These Terms and Conditions govern your use of the TuuliVaara service and website. By visiting the TuuliVaara website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Shipping

Finland  5 €
Europe 10 €
Rest of the world 15 €

Free Shipping in orders over 200 € ! 


All of the orders are delivered through the Finnish Postal Office (Posti) and will be processed and shipped in 2-5 working days - unless otherwise notified. Delivery time after the dispatching of the order within Europe is 3-5 working days and to outside Europe 6-14 working days.

If the item is not on stock when ordering, the processing time will take 2-7 working days before shipping. 

All orders will include a tracking number.

Return Policy

Consumer have the right to cancel their order place through the online store and return the product within 14 days of receiving the order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Before returning a product please inform us by an e-mail to tuulivaaradesign@gmail.com and in the email title write RETURN.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tuulivaaradesign@gmail.com and send your item to: Vetehisenkuja 4 A 2, 00530 Helsinki Finland.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Non-returnable items:

Gift cards

Discounted items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery.

Shipping

To return your product, you should mail your product to: Vetehisenkuja 4 A 2, 00530 Helsinki Finland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75 €, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Taxes

All the prices at the online store include Finnish Value Added Tax (24%). Orders from non EU countries might be charged to duties and/or taxes, determined on your zip code and country. These charges are at the customer's own expense.